What's New

New training programs

Collaborative or Interagency Case Management and Coordination

The level and complexity of people’s needs and of the service system sometimes requires a collaborative or interagency approach for working with individuals and families.

This training program has been developed for case managers and coordinators/managers who support collaborative practice, to provide skills and strategies for working with other agencies to provide coordinated support. It covers:

• Aspects of collaborative or interagency case management
• Key collaborative case management processes and including common assessment, key worker/coordinator role and service agreements
• Key issues such as information sharing and confidentiality
• Skills for teamwork and collaboration.

As well as training Affirm is able to assist you with interagency planning, development of interagency/partnership agreements, and development of protocols and processes.

To organise a training program or for other work related to collaborative or interagency case management and coordination for your agency or network contact us. 

 

 

Community and Client Participation

 

The same members of the community are on our committees and working parties. We only hear the opinions of the same  few people who are willing to have a say.

Most organisations consult with the community or clients at some time. But sometimes we want to move beyond consultation to participation. How do we do that is a way that involves more people and that is not tokenistic? This training program has been developed for managers and staff interested in developing effective structures and processes for community and client participation. It covers:

• Levels of community/client participation
• Models and techniques for different levels of participation
• Structures and processes for ongoing participation
• Strategies for accessible and inclusive participation.

As well as training Affirm is able to assist you with the development of a participation model and plan, the development or participation policies and processes and the review and evaluation of your participation strategy.

To organise a training program or for other work related community and client participation for your agency or community contact us. 

 

Results Based Accountability

Fresh from training with Mark Friedman
– creator of Results Based Accountability

Results Based Accountability (RBA) will become the main framework for planning programs and for measuring the results of our work. This training program for managers, Board/Committee members and staff provides an understanding of Results Based Accountability and its application.

It covers:

• Key Results Based Accountability concepts
• Using a Results Based Accountability framework to identify outcomes and measures for programs
• Results Based Accountability tools
• Linking Results Based Accountability to strategic and program planning and evaluation.

As well as training programs, Affirm is able to assist your organisation to incorporate Results Based Accountability into your strategic, program and project planning processes and program evaluation.

To organise a training program on Results Based Accountability or a facilitator for your planning process or evaluation contact us.